Sales and Return Policies:

All Returns are subject to a 20% Re-Stock Fee!!
Sales Tax will be charged on all orders delivered to an address in Tennessee (TN) Damaged items or missing parts / accessories not as advertised must be reported within 3 business days of receipt of product.

Shipping fees and/or Return shipping costs are not refundable and are the sole responsibility of the customer.

Please Allow 4-9 Days Processing Time On ALL Orders Unless Otherwise Stated ( Processing Time Is Time Required BEFORE The order Ships)

Only defective product returns will be accepted and ONLY for repair or replacement.

Once an order is placed it cannot be canceled. If you need to cancel an order after it has been placed you can send a request to sales@computerpartsdirect.us If the order process has not been started we may be able to cancel it for you, however this is UNLIKELY.

Due to the dynamic nature of the Internet, computer and electronics related parts, prices may change at any time without notice. computerpartsdirect.us does not offer price protection.
Products sold with a Manufacturer or Direct Warranty must be returned directly to the product manufacturer for repair or replacement. For these items, the warranty policy from the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Due to licensing and copyright laws, we do not accept returns on software once a package has been opened.

To return a product you must obtain a Return Merchandise Authorization (RMA) number. computerpartsdirect.us will not accept returns without prior authorization. 

http://computerpartsdirect.us/index.php?main_page=returns

RMA numbers are valid for 7 days. RMA numbers will not be extended and will be closed upon expiration. You must contact computerpartsdirect.us to obtain another RMA number.
Unauthorized or Unmarked returns will not be honored and may be refused upon receipt and/or shipped back at the customer’s expense. Please use the link below to submit an RMA request.

Shipments that are refused or returned without authorization, or that are returned due to an invalid address, are subject to a 30% Return/Restock Fee plus applicable shipping/handling fees.

All product(s)  returned for replacement must include original packaging, manuals, documentation, and all bundled accessories. Returns must be packaged appropriately as to minimize any unnecessary damage during transit. Product(s) damaged during shipment will invalidate both the warranty and RMA and will be returned to the customer at the customer’s expense.

All Warranty Exchange replacements are subject to product availability. If an exact replacement is not available upon testing computerpartsdirect.us will substitute the product(s) with a similar, suitable, or upgraded product(s) of equal or greater value within 7 to 10 business days. If none of these options are available computerpartsdirect.us will credit the customer’s account based upon current market value of the received product(s).

Other than Gift Certificates, credits expire 6 months after the date they are issued.
computerpartsdirect.us will not be responsible or held liable for any incidental or consequential damages arising from the use or misuse of any product(s) it sells including products with a net total cost of $0.00.

Per product descriptions, compatibility can be reasonably assured in most cases but can never be guaranteed; a product that is incompatible in a specific hardware/software environment is not therefore inherently "defective".

computerpartsdirect.us reserves the right to refuse service to ANYONE. Return Policies subject to change without prior notice. Customer should review these policies prior to making purchase.

computerpartsdirect.us strives to be as accurate as possible in our content and pricing. In the event a product is listed with an error in pricing or incorrect content, computerpartsdirect.us shall have the right to refuse or cancel any order whether or not the order has been confirmed and credit card charged. In the event that a credit card has already been charged and an order subsequently canceled, computerpartsdirect.us will issue a refund to the credit card account in the amount of the charge.